Refunds and cancelling

[public-help] You can cancel within 14 days of buying and we will refund you in full, as long as you have not finished the game. Once you have played it through to the end, you have used the game in full and we cannot refund a change of mind. Email us from the address you bought with. If the game does not work as described (it will not load, your access does not appear, or something on our side is broken), email us and we will fix it or, if we cannot, refund you. This is on top of your rights under the Consumer Rights Act 2015. [internal] Same policy as the Still Room (Dom, 2026-10-14). Source of truth: the site's /terms page. A refund request is always handled and confirmed by a person. Draft only a short acknowledgement and do not state amounts or promise an outcome. Customers may ask: money back, cancel my order, changed my mind, return, reimburse, charged twice.