Help

Answers to the questions we get asked most. If you can’t find what you need, email us at help@nuttyorange.com and a real person will reply.

• Giving it as a gift, and the family pack of four
• Giving your Game Pass to someone else
• How other players join the host's game
• Playing on a big screen, sound, and how many can play
• Progress, time limit, hints and someone leaving
• Refunds and cancelling
• Refunds and cancelling
• Scares, age rating and health
• Set-up checklist, and fixing sound or device problems
• Set-up checklist, and fixing sound or device problems
• Signing in and finding your Game Pass
• Signing in and finding your Game Pass
• What is PENNYFEATHER'S CHRISTMAS, and who can play?
• What is The Still Room, and who can play?
• When do the doors open, and how long does my Game Pass last?
• Where is my order?