Set-up checklist, and fixing sound or device problems

[public-help] Before you start: turn your sound on and the volume up, keep the screen awake, charge your device or plug it in (90 minutes of bright screen and sound uses battery), and keep the game tab open and in front for the whole game. No sound on an iPhone? Silent Mode must be off or web pages play no sound. Go to Settings, Sounds & Haptics, and turn Silent Mode off. On older iPhones, flick the side switch so no orange shows. On newer ones, hold the side button above the volume until it says Silent Mode Off. Using Bluetooth headphones or a speaker? Check the sound is going where you expect. The lobby plays a knock so you can test before you start. Screen locking? The game asks your browser to keep the screen awake. If it cannot, set Auto-Lock to Never until you have finished. On a phone, the game asks you to turn it sideways for the full picture. If you prefer upright, tap 'Play upright anyway' and swipe sideways to look around the room. A laptop, computer or tablet gives the biggest view. You need a reasonably recent Chrome, Safari, Edge or Firefox, and a connection for the whole game. Still stuck, or your access does not appear? Email us from the address you bought with and we will fix it or refund you. [internal] Customers may ask: no audio, can't hear, muted, silent, game frozen, black screen, won't load, crashes, keeps locking, lagging, wrong orientation, not working on my iPad, Android, laptop.